Returns & Exchanges

At Skater HQ, we want to ensure you are stoked with your new gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to help you get back on wheels as quickly as possible.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in brand new, resaleable condition with all original tags and packaging intact within 30 days of purchase.

• 2.
  Submit a Request

  Contact our support team via email or our online portal with your order number to receive a Return Authorization and the correct shipping address.

• 3.
  Pack and Ship

  Securely package your gear to prevent damage during transit and send it back to us using a trackable shipping service.

• 4.
  Processing and Refund

  Once our technicians inspect the returned equipment, we will process your refund or exchange within 3-5 business days.